Terms of Service
Welcome to our store. By accessing or making a purchase through our website, you agree to the following terms and conditions.
Orders
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All orders are considered confirmed once placed on the website.
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We reserve the right to refuse or cancel any order at our discretion.
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Customers may cancel an order prior to shipment without penalty.
Payment
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We accept Cash on Delivery (COD) only.
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Customers are required to inspect the product thoroughly before making payment to the courier.
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Once payment is made, the sale is considered final. No claims for damage, defects, or incorrect items will be accepted after payment has been completed.
Exchanges
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Refunds are not offered. Exchanges are permitted within 3 days of delivery.
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Products must be unused, in their original condition, and returned with tags and packaging intact.
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Customers are responsible for all shipping costs related to exchanges, including both return and reshipment.
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To request an exchange, please contact us at [your email or WhatsApp] with your order number.
Delivery
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Orders are processed within 1–2 business days.
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Delivery typically takes 2–5 business days.
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We currently ship only within the local area and do not provide regional or international shipping.
Refused or Failed Deliveries
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If a customer refuses to accept delivery after the order has been shipped, it will be recorded as a failed delivery.
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Repeated failed deliveries may result in the customer being restricted from placing future orders.
Privacy
We respect your privacy. Please review our Privacy Policy for details on how your personal information is collected, stored, and used.
Changes to These Terms
We may revise or update these Terms of Service at any time. Any changes will be posted on this page.
Contact
If you have any questions or concerns regarding these Terms of Service, please contact us at [blackfactory.eg@gmail.com].