Refund & Exchange Policy

 

✅ Product Inspection

Customers are required to **inspect the product carefully at the time of delivery** before paying the courier. This includes:
- Verifying the correct item and size
- Checking for visible damage or defects
- Confirming complete packaging and accessories

**By paying the courier, you confirm that the product was received in good condition.**

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🔄 Exchange Policy

We do **not offer refunds**, but we do accept **exchanges** under the following conditions:

- You contact us within **3 days** of receiving the item
- The product is unused, unwashed, and in original condition
- Tags and packaging must be intact

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⚠️ If You Didn’t Like the Product

If you simply change your mind or don’t like the item, you can still request an exchange — but **you will need to cover the shipping costs** (both return and reshipping).

No additional fees will be charged for the exchange itself.

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🚚 Faulty or Incorrect Items

If the item you receive is damaged or incorrect, we will cover the shipping costs for the exchange.

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❌ Non-Exchangeable Items

- Custom or personalized items
- Final sale or clearance items

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📩 To request an exchange, contact us at **[your support email or WhatsApp]** with your order number and reason.